General terms and conditions


Please note that booking a certain apartment category is possible, but not the booking of a specific apartment or floor level. All of our apartments are individually furnished and differ with regard to layout and style. Under 360° Panorama you can enjoy a visual round tour of our apartments and suites with a mouse click. The pictures of the apartments may differ in terms of furnishing and equipment.


On the day of your arrival the apartment/suite is ready from approx. 4 pm. Please vacate the apartment/suite by 10 am on the day of your departure.


With our tasty Gourmet & Vitality breakfast buffet, and as a member of the "Breakfast in South Tyrol" initiative, we will spoil you in the elegant and cosy ambience of our new Grafenstein Lounge. Look forward to high-quality regional produce, homemade jams and cereals, fresh farmers' bread from Val d'Ultimo, and the best of South Tyrolean milk, assorted cold meat and cheese specialties. Every day from 8 am to 10.30 am we will surprise you with culinary delights, preferably on our newly designed panorama terrace with a unique view of the Adige Valley.


Pleasure with no limits! Wherever possible we are pleased to cater for any food intolerances and allergies. Upon request, we will order lactose-free milk and yoghurt or fresh gluten-free bread. Please inform us about the food you can eat before your arrival.


From traditional inns or pizzerias to gourmet restaurants: try the variety of South Tyrolean and Italian cuisine. We are pleased to provide tips and book a table for your gourmet experience! Numerous child-friendly restaurants start serving warm dishes from 5 pm or are open all day even.


Every day in the afternoon we'll spoil you with homemade cake and delicious ice-cream specialities with ice-cream from the Theiner ice cream parlour in Merano. Drinks and wines of renowned South Tyrolean wine farmers for your apartment can be purchased at store prices. In the evening, the new Grafenstein Lounge or the panoramic terrace are ideal to sip a refreshing aperitif, a cocktail or a cold beer.


The hotel bill can be cleared in cash, with EC card or Credit card (Visa, Master or Eurocard). Check the availability of your card in foreign countries with your bank beforehand. We do not accept American Express and Diners Club.


Account: Apparthotel Grafenstein / Cassa Rurale Lana, Branch Cermes
I-BAN number: IT 28 L 08115 58290 000303136825
Swift-Bic: RZSBIT21114


Of course, your most important four-legged friend should not be missing on holiday: That's why dogs are very welcome at the Grafenstein! Depending on their size, we charge € 20 to € 30 per day for your dog. Please note, however, that we cannot grant dogs access to the swimming pools, the playground or the breakfast room. Your pet is welcome to accompany you to relax on our terrace in the afternoon `from` 2 pm.


In case of early departure or no-show, the total price agreed will be charged. 


Inform us as soon as possible in writing if you are unable to make it to your booked holidays. 

We apply the following cancellation policy which you can find below:


In case of late arrival or early departure the entire period booked will be charged.
In case you would like to protect yourself fom cancelation fees, we recommend our insurance for cancellation protection. 


Upon request, we are pleased to send the items you forgot per post with the cash on delivery option.


You are welcome to invite your friends to the Grafenstein. The following rates apply:

Breakfast buffet for
Swimming & Sauna (incl. bathrobe and pool towels):

Please inform our reception about your visitors in due time.


Our flat prices are calculated automatically by a dynamic price system depending on the category and occupancy in the desired period; i.e. the earlier you book, the better!
Price advantages can be applied only once per booking. Package weeks have to be booked in advance.

The Grafenstein

Via Raffein 30/A I-39010 Cermes/Merano
Tel. +39 0473 563853 ·

South Tyrol Familienhotels South Tyrol Sunshine Hotels Villa at the lake - House at the lake

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