General terms and conditions


Please note that booking a certain apartment category is possible, but not the booking of a specific apartment or floor level. All of our apartments are individually furnished and differ with regard to layout and style. Under 360° Panorama you can enjoy a visual round tour of our apartments and suites with a mouse click. The pictures of the apartments may differ in terms of furnishing and equipment.


On the day of your arrival the apartment/suite is ready from approx. 4 pm. Please vacate the apartment/suite by 10 am on the day of your departure.


With our tasty Gourmet & Vitality breakfast buffet, and as a member of the "Breakfast in South Tyrol" initiative, we will spoil you in the elegant and cosy ambience of our new Grafenstein Lounge. Look forward to high-quality regional produce, homemade jams and cereals, fresh farmers' bread `from` Val d'Ultimo, and the best of South Tyrolean milk, assorted cold meat and cheese specialties. Every day `from` 8 am to 10.30 am we will surprise you with culinary delights, preferably on our newly designed panorama terrace with a unique view of the Adige Valley.

Food intolerances

Pleasure with no limits! Wherever possible we are pleased to cater for any food intolerances and allergies. We are pleased to provide tips to book lactose-free milk and yoghurt or fresh gluten-free bread. Please inform us about the food you can eat before arrival.

Restaurant recommendations

From traditional inns or pizzerias to gourmet restaurants: try the variety of South Tyrolean and Italian cuisine. We are pleased to provide tips and reserve a table for your gourmet experience! Numerous child-friendly restaurants are open all day or start serving warm dishes `from` 5 pm.


Every day in the afternoon we'll spoil you with homemade cake and delicious ice-cream specialities with ice-cream `from` the Theiner ice parlour in Merano. Drinks and wines of renowned South Tyrolean wine farmers for your apartment can be purchased at store prices. In the evening, the new Grafenstein Lounge or the panoramic terrace are ideal to sip a refreshing aperitif, a cocktail or a cool beer.

Hotel bill

The hotel bill can be cleared in cash, with EC card or Credit card (Visa, Master or Eurocard). Check the availability of your card in foreign countries with your bank beforehand. We do not accept American Express and Diners Club.

Bank details

Apparthotel Grafenstein / Cassa Rurale Lana, Branch Cermes
I-BAN number IT 28 L 08115 58290 000303136825
Swift-Bic: RZSBIT21114


Dogs are welcome upon request (max. height 50 cm). We charge € 15.- per day. Please bring your own blanket or basket. Please note that dogs have no access to the pool area, the playground and the breakfast room.

Early departure

In case of early departure or no-show, the total price agreed will be charged. 


Inform us as quickly as possible in writing if you are unable to make use of your booked holidays.
If you purchased Travel Cancellation Insurance through our hotel, please submit a medical certificate or a police report (with indication of the reasons listed in the terms & conditions.

If you have not purchased Travel Cancellation Insurance, you have no cancellation right in concordance with the consumer protection code; however, we offer the following cancellation terms:

In case of late arrival or early departure the entire period booked will be charged.

Travel Cancellation Insurance

And what if everything doesn't turn out as planned and you can't go on holidays? Insurance protects you at least `from` costs arising `from` a holiday that you can't take.

The amount of Travel Cancellation Insurance for a stay

up to 1,000 € 55 € up to 3,000 € 142 €
up to 1,500 € 75 € up to 4,000 € 210 €
up to 2,000 € 95 € up to 6,500 € 350 €
up to 2,500 € 120 €  

Please read the insurance conditions.

Did you forget something?

Upon request, we are pleased to send the items you forgot by post with the cash on delivery option.

Inviting friends to the Grafenstein

You are welcome to invite your friends to the Grafenstein and the following rates apply:

Please inform reception about your visitors in due time


In case the rates in the booking confirmation differ, the rates `from` the currently valid price list apply! This price list invalidates all previous price lists. Price changes, misprints and mistakes excepted! Price advantages can be applied only once per booking. Package Weeks have to be booked in advance!

The Grafenstein

Via Raffein 30/A I-39010 Cermes/Merano
Tel. +39 0473 563853 · Fax +39 0473 563898 ·

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