General terms and conditions

BOOKING

Please note that booking a certain apartment category is possible, but not the booking of a specific apartment or floor level. All of our apartments are individually furnished and differ with regard to layout and style. Under 360° Panorama you can enjoy a visual round tour of our apartments and suites with a mouse click. The pictures of the apartments may differ in terms of furnishing and equipment.

ARRIVAL & DEPARTURE

On the day of your arrival the apartment/suite is ready from approx. 4 pm. Please vacate the apartment/suite by 10 am on the day of your departure.

GOURMET & VITALITY BREAKFAST BUFFET

With our tasty Gourmet & Vitality breakfast buffet, and as a member of the "Breakfast in South Tyrol" initiative, we will spoil you in the elegant and cosy ambience of our new Grafenstein Lounge. Look forward to high-quality regional produce, homemade jams and cereals, fresh farmers' bread from Val d'Ultimo, and the best of South Tyrolean milk, assorted cold meat and cheese specialties. Every day from 8 am to 10.30 am we will surprise you with culinary delights, preferably on our newly designed panorama terrace with a unique view of the Adige Valley.

FOOD INTOLERANCES

Pleasure with no limits! Wherever possible we are pleased to cater for any food intolerances and allergies. Upon request, we will order lactose-free milk and yoghurt or fresh gluten-free bread. Please inform us about the food you can eat before your arrival.

RESTAURANT RECOMMENDATIONS

From traditional inns or pizzerias to gourmet restaurants: try the variety of South Tyrolean and Italian cuisine. We are pleased to provide tips and book a table for your gourmet experience! Numerous child-friendly restaurants start serving warm dishes from 5 pm or are open all day even.

BAR/CAFÉ

Every day in the afternoon we'll spoil you with homemade cake and delicious ice-cream specialities with ice-cream from the Theiner ice cream parlour in Merano. Drinks and wines of renowned South Tyrolean wine farmers for your apartment can be purchased at store prices. In the evening, the new Grafenstein Lounge or the panoramic terrace are ideal to sip a refreshing aperitif, a cocktail or a cold beer.

HOTEL BILL

The hotel bill can be cleared in cash, with EC card or Credit card (Visa, Master or Eurocard). Check the availability of your card in foreign countries with your bank beforehand. We do not accept American Express and Diners Club.

BANK DETAILS

Account: Apparthotel Grafenstein / Cassa Rurale Lana, Branch Cermes
I-BAN number: IT 28 L 08115 58290 000303136825
Swift-Bic: RZSBIT21114

DOGS

Dogs are welcome upon request (max. height 50 cm) and will be charged € 15.- per day. Please bring your own blanket or basket. Please note that dogs have no access to the pool area, the playground and the breakfast room.

EARLY DEPARTURE

In case of early departure or no-show, the total price agreed will be charged. 

Travel Cancellation Insurance

And what if everything doesn't turn out as planned and you can't go on holidays? Insurance at least protects you from the costs arising from a holiday that you can't take.

The amount of Travel Cancellation Insurance for a stay

up to 1,000 € 55 € up to 3,000 € 142 €
up to 1,500 € 78 € up to 4,000 € 210 €
up to 2,000 € 95 € up to 6,500 € 350 €
up to 2,500 € 120 €  

Please read the insurance conditions.

CANCELLATIONS

Inform us as soon as possible in writing if you are unable to make it to your booked holidays. 
If you purchased Travel Cancellation Insurance through our hotel, please submit a medical certificate or a police report (with indication of the reasons listed in the terms & conditions of the insurance).

If you have not purchased Travel Cancellation Insurance you have no cancellation right in concordance with the consumer protection code. However, we offer the following cancellation terms:

In case of late arrival or early departure the entire period booked will be charged.

DID YOU FORGET SOMETHING AT THE GRAFENSTEIN?

Upon request, we are pleased to send the items you forgot per post with the cash on delivery option.

INVITING YOUR FRIENDS TO THE GRAFENSTEIN

You are welcome to invite your friends to the Grafenstein. The following rates apply:

Breakfast buffet for
Swimming & Sauna (incl. bathrobe and pool towels):

Please inform our reception about your visitors in due time.

Other

In case the rates in the booking confirmation should differ, the rates from the currently valid price list apply. This price list invalidates all previous price lists. Price modifications, misprints and mistakes are subject to change. Price advantages can be applied only once per booking. Package weeks have to be booked in advance.

The Grafenstein

Via Raffein 30/A I-39010 Cermes/Merano
Tel. +39 0473 563853 · Fax +39 0473 563898 · info@grafenstein.it

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